Onboarding Options for Migration Success



by Stacey Farrar

Migrations are like plumbing repair. It’s not something you do every day. You may have the right tools on hand. And you’ve got a pretty good idea how it all works. Maybe you’ve fixed a toilet or two in the past. But you definitely don’t want to spend a bunch of your time under the sink only to end up with a mysterious leak. You’re smart enough to get good advice before plunging into a major DIY project. The same goes for data migrations. Unless your IT team is involved in a large number of mergers and acquisitions, chances are good that they’re not migration experts.

And yet, migrations are highly visible undertakings with strict deadlines. It’s difficult to meet the needs of your organization if you’re not adequately prepared for unforeseen migration challenges.

The consequences of a failed migration are no less than lost data and lost productivity. This can lead to reputational damage as well as unexpected costs. There’s no question that a migration is something you want to get right. Good planning and preparation can make all the difference.

Whether you’re new to migrations or facing a project that’s more complex than you’re used to, choosing MigrationWiz is the first step to a seamless migration. MigrationWiz consistently earns points for being both full-featured and easy to use. MigrationWiz is the tool of choice for IT teams around the globe, and one of the major reasons is the hands-on support available to assure success. That’s where our customer success teams come in.

Customer success: The key to migration success

IT professionals choose to work with a BitTitan customer success team when they’re planning a migration that may need additional support. Three levels of engagement are available, depending on the size and complexity of your project.

A BitTitan customer success team helps to plan, identify, and address any potential problems before they occur. They recommend best practices targeted to your specific migration so you can avoid any costly or time-consuming setbacks.

BitTitan customer success teams provide wrap-around services to help you get the most out of MigrationWiz:

  1. Scoping the project: Get help discovering all the data, files, and workloads that will be part of your migration. Your customer success team will then assess the various data types and map where they need to move.
  2. Planning and strategy: Your customer success team assesses all the complexities of your IT environment, both at the Source and the Destination. For instance, some environments are built upon a complex web of legacy systems. Customer success engineers help identify potential pitfalls and make a strategy for navigating them.
  3. Proof-of-concept: Before you implement the full migration, your customer success team will structure a proof-of-concept (POC) that involves migrating a small subset of the user base. This helps to inform how the larger migration will go. The data subset may include mailboxes, shared files, documents, and other data. Your proof-of-concept provides a snapshot of what needs to happen to complete the full project successfully.

BitTitan offers three levels of customer engagement to make sure you’re on the right path to success: Enterprise OnboardingStandard Onboarding, and Advisor Hours.

If you’d prefer to work with a dedicated customer success manager, you’ll want to choose Enterprise Onboarding or Standard Onboarding. With these packages, experts from BitTitan will help your team plan a migration from pre-planning through to proof-of-concept.

If you need someone to walk you through the basics of a migration, Advisor Hours give you dedicated one-on-one time for advice and to get your questions answered. Which package you choose will depend on the size, scope, and complexity of your migration.

Mitigate unforeseen migration challenges

It can be easy to overlook the intricacies of a migration project and the resources necessary to deal with potential challenges. Unforeseen issues will happen. MigrationWiz is the right tool, and it comes with the right expertise. You just need to ask.

Expert help will ensure your migration is performed efficiently. Your customer success team delivers specialized knowledge with a proactive approach. That means any hiccups you encounter can be navigated efficiently without delays. You’ll have someone by your side to validate your migration plan, identify potential red flags, and make sure your strategy is strong.

When deciding whether to engage a customer success expert, ask yourself: How important is a successful migration to your company? And how impactful is potential data loss? Don’t risk project success by going at it alone. BitTitan customer success experts will save you time, money, and stress.

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